Advanced Solutions that power your business

Our advanced solutions combine artificial intelligence, automation, data analytics and customer experience to transform how organizations operate and engage with their users. Discover how to boost your productivity, security and growth with tools designed for the future.

Experiences that create real connections

We put the customer at the center with solutions that turn every interaction into an opportunity to build loyalty and delight.

Omnichannel Contact Center

At Entel Connect Center we integrate every service channel (voice, chat, WhatsApp, social media, email and more) into a single, seamless experience. Your customers can continue their conversations without repeating information, while your agents access a 360° view of every interaction. This improves satisfaction, optimizes operations, reduces costs and boosts loyalty.

Real-time 360° customer view

Frictionless customer experience

Intelligent channel orchestration

Advanced analytics and continuous optimization

Native integration with AI and automation

Flexibility and scalability for your business

IVR Deflection to WhatsApp

It's an agile, conversational experience that offers your customers the option to "continue on WhatsApp" with a single click during the call. With IVR Deflection to WhatsApp we reduce wait times, ease the voice queue and move the interaction to a channel users prefer, keeping the query context and enabling automation with bots and AI to resolve more in less time. The result: lower cost per contact, a higher resolution rate and better customer satisfaction.

Frictionless deflection with context from IVR to WhatsApp in seconds, preserving captured data (reason, ID number, customer number, segment). The customer doesn't repeat information and the conversation continues where it left off.

Intelligent routing by intent and SLA

Omnichannel orchestration with Bots and AI

End-to-end measurement and continuous improvement

Consent and regulatory compliance

Agile, secure and scalable deployment

Smart Front & Backoffice

We understand that true customer experience is built in both the Front Office and the Back Office. That's why we designed Smart Front & Backoffice, a comprehensive solution that connects the visible and hidden processes of your operation into a single, agile and efficient flow. With technology, automation and artificial intelligence, we reduce errors, optimize times and ensure that every interaction translates into a seamless experience for the customer, while your internal teams focus on what's strategic.

End-to-end comprehensive management

Integration with multiple systems

Intelligent process automation

Advanced analytics and Command Center

Knowledge base and dynamic workflow

Operational scalability and flexibility

Click to Call

We turn your digital channels into an immediate bridge to a conversation with your customers. With Click to Call, any user browsing your website, app or online campaign can request to be contacted by a representative with a single click, with no line waits and at the moment that matters most to them. This solution increases conversion, improves the experience and captures quality leads directly from the digital environment.

Frictionless customer experience

End-to-end analytics and traceability

Intelligent, personalized routing

Reduced service times and costs

Integration with web, apps and campaigns

Scalability and operational continuity

Work Force Manager

We believe productivity and customer satisfaction depend on having the right team, at the right time and on the right channel. With our Workforce Manager solution, we manage, forecast and optimize your operation's workforce using advanced analytics and artificial intelligence. This ensures SLA compliance, reduces overcosts and guarantees that every contact is handled with the quality your customers deserve.

Demand forecasting with advanced analytics

Multichannel and skills-based routing

Shift optimization and intelligent assignment

Full visibility and actionable KPIs

Real-time monitoring and dynamic reforecast

Flexibility and continuity in hybrid models

New Smart Connect

A proprietary end-to-end ECC solution that includes a suite of highly versatile and functional components. This suite is designed to meet the diverse needs of companies, optimizing and simplifying complex technology tasks and providing a complete set of tools in a single component.

Back Office Module: Streamlines and optimizes company operations. A wide range of functions: intelligent assignment, contactability, traceability, integration with different systems.

CRM Module: We improve the company's internal processes and communication through Smart CRM, centralizing and organizing customer information.

Front Module: Ticket manager, supporting customer service agents with customer queries and issues, providing fast and effective responses.

Smart Case Module: Through AI/ML we classify requests and automate repetitive processes and tasks, generating greater efficiency in the Front and Back areas.

Smart Assist and Co-bots Module: An assistant whose goal is to boost productivity for a company's workers and customers, through AI/ML-powered assistants.

Email Module: A component designed to optimize the company's email communication. For each email received, a case is generated so the history of emails and actions taken is never lost.

New Smart Center

A unified platform that combines omnichannel, generative-AI automation, real-time analytics and advanced security to turn every interaction into business value. It orchestrates voice, chat, WhatsApp, social media and email, consolidating context from the first contact to prioritize and route each request to the right team and speed up its resolution. It also incorporates operational monitoring, conversation analytics and workforce management to deliver end-to-end visibility and optimization, raising productivity, service quality and the experience of users and customers.

Orchestrated omnichannel core

Trusted security and identity

Automation with Generative AI (Smart Cases + Co-bots)

End-to-end operation: connected Front & Back Office

Real-time observability and continuous improvement