We connect businesses and people to grow together
We are a human-technology company focused on strengthening the relationship between businesses and their customers. Grounded in values such as collaboration, empathy and co-creation, we deliver innovative and flexible solutions. Our agile, close-knit team understands the reality of the business to offer world-class support, raising the experience and the bond with customers to a higher level, driving growth and transformation together.
Our comprehensive purpose to connect and transform
We connect people, processes and technology to transform your customers' experience, creating opportunities that drive your business growth and add value to society.
Feel like your customer
We inspire our teams to listen, innovate and generate value in every contact.
Dare
We push ourselves to innovate and think big, connecting ideas that become unique, proprietary solutions.
Make it amazing
We turn the simple into the extraordinary, connecting innovation and experience.
Leave a mark
We leave a mark in every interaction with our clients' users, boosting the value of their businesses.
Feel like your customer
We inspire our teams to listen, innovate and generate value in every contact.
Dare
We push ourselves to innovate and think big, connecting ideas that become unique, proprietary solutions.
Make it amazing
We turn the simple into the extraordinary, connecting innovation and experience.
Leave a mark
We leave a mark in every interaction with our clients' users, boosting the value of their businesses.
Our commitment is measured in results
Our commitment is also measured in results that reflect the dedication and quality we deliver in every experience, every day. Through constant innovation and the work of our specialists, we build solid relationships that strengthen trust and drive continuous growth.
Have trusted us throughout our history
Serving Chile and Peru
Are part of our team in Chile and Peru
Of experience in the industry
25 years creating connections that endure
We have traveled a path of collaboration and human technology that strengthens the relationship between businesses and people, always looking to the future.
Entel Call Center operations begin
Corporate building inauguration
Pioneers in healthcare services
Help desk service is born
Operations begin in Peru
First company in Chile certified by COPC
Integration of Field Services
Launch of Omnichannel Services
Corporate Building
Brand Unification, Offshoring begins, Mobile installation and maintenance services
New Centro Cívico Site opening, ISO 9001:2015 - Renewal (Peru)
New San Borja Site opening, ISO 27001:2022 Certification (Chile and Peru)
Stories that inspire, results that last
Discover how we've helped different organizations overcome challenges, optimize processes and strengthen the connection with their customers.
Retail
Smart Connect - Front Module
One of the region's leading retail chains sought to improve customer satisfaction, measured through NPS, by increasing the first-contact resolution rate at its service center. The goal was to provide concrete, effective answers, avoiding unnecessary transfers and reducing customer frustration.
Implementation
Together with Entel Connect, a comprehensive plan comprising more than 29 improvement initiatives was designed and implemented. These included process optimization, system updates and the introduction of a service model that delivers clear solutions and commitments from the first contact.
+24 points increase in First Contact Resolution (FCR), rising from 74% to 95% in just six months.
Record 99% FCR, far exceeding the industry benchmark (78%).
Significant improvement in customer satisfaction and a reduction in contact center handling times.
Banking
Omnichannel Service Solution
A major regional bank needed to unify its service channels to offer a consistent, personalized experience to its customers, improving operational efficiency and customer satisfaction.
Implementation
We implemented an omnichannel platform that integrates all communication channels, enabling complete tracking of the customer journey and more efficient service.
40% reduction in the resolution time of complex queries.
35% increase in customer satisfaction (NPS).
50% optimization in contact center resource management.
Transport
Intelligent Management System
A public transport company sought to modernize its customer service system to improve the user experience and optimize operational management.
Implementation
We developed an intelligent system that integrates multiple communication channels and uses AI to automatically classify and prioritize queries.
60% improvement in query response speed.
45% reduction in repeat calls.
25% increase in end-user satisfaction.
We apply management best practices and continuous improvement to ensure operational quality and consistency.
We connect with you: we innovate and connect people to transform experiences
At Entel Connect we drive the connection between businesses and people, integrating technology, processes and an agile, resolute and committed human team. We transform the user experience with close, personal solutions, contributing to business growth and to the professional development of our teams. We contribute to a more connected, collaborative and innovative society, where experience and technology come together.
Start transforming your customer experience
Request a consultation and discover how our solutions can drive your business forward.